Refund Policy

Last updated: 29 August 2026

The guarantee

If you are not satisfied with The Frostmark Method for any reason at all — including simply changing your mind — email us within 30 days of your purchase and we will refund you in full.

How to request one

Send an email to from the address you used at checkout, with the word "refund" in it. That is the whole process. You do not need to give a reason, and we will not ask you for one or try to talk you out of it.

What happens next

• We acknowledge your email, usually within one business day.
• The refund is issued through the original payment method by our payment provider.
• Depending on your bank, the money typically appears within 3–10 business days.
• You keep the files. We do not ask you to delete them and we have no way to take them back. If the guide wasn't worth it to you, we would rather you kept it than felt cheated.

Why it works this way

This is a digital product you can read in an evening, so a "prove you tried it" policy would be unenforceable theatre. The guarantee exists so the risk of buying sits with us instead of you. It is deliberately easy to use.

After 30 days

The guarantee period ends 30 days after purchase. If something has gone genuinely wrong — you never received the files, you were charged twice, or you were charged for something you did not buy — email us regardless of how long it has been and we will fix it.

Chargebacks

Please email us before opening a dispute with your bank. A refund by email is faster for you than a chargeback and costs us less, so there is no reason for either of us to go that route.